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Forum Discussion
How to restore an old account to I have the password and the e-mail but cant logged to the Gmail
How to restore an old account i have the password and the e-mail but cant logged to the g mail to get the code
1 Reply
- Jay
Dropbox Community Moderator
Hi Wadihov, thanks for bringing this to our attention.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
