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Mercy 's avatar
Mercy
New member | Level 2
2 years ago

I am unable to sign in or transfer my account to a new phone.

I am unable to sign in to or transfer my account to a new phone

account access
security

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Mercy  wrote:

    I am unable to sign in to or transfer my account to a new phone

    You need to provide more information before anyone will know how best to help you. Why can't you sign in? Are you getting an error message? Are you trying to sign in to the Dropbox website or the app? What kind of phone do you have and what version is the OS and Dropbox app? etc.

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