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Forum Discussion
Paloma2025
20 days agoNew member | Level 1
I cannot access my DropBox Plus account anymore, email address was deleted.
Dear DropBox Staff.
I have a very serious problem. My work email address was deleted, and all email addresses from the organization I worked for were deleted. That is the email address where the verification code is being sent in order for me to log in into my DropBox Plus account. So I cannot access my DropBox Plus account anymore.
I don't find any email in the FAQ, the online chat cannot help me either. I don't find any phone number where I can call and ask for help.
Can please someone help me recover access to my DropBox Plus account?
Many thanks in advance.
Paloma.
- Mark
Super User II
It may not be possible to regain access.
You need to follow https://help.dropbox.com/account-access/lost-email-access and contact Support while not logged in - even here so make sure you use an incognito window. That will let you get help and contact support. Replies will take a few days.
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