Forum Discussion

jhonny_love1's avatar
jhonny_love1
New member | Level 2
12 months ago

I can't access my account because the email with the access code never arrives.

non riesco ad accedere al mio account perche non arriva mai la mail con in codice di accesso 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Ciao jhonny_love1, entriamo subito in questo!

     

    Potresti provare ad aggiungere no-reply@dropbox.com al tuo elenco di contatti e provare ad accedere nuovamente al tuo account?

     

    Potresti controllare anche la cartella della posta indesiderata o dello spam sul tuo account di posta elettronica?

     

    Tienimi aggiornato!

     

    --

     

    Hi jhonny_love1, let's jump right into this!

     

    Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again?

     

    Could you also check the junk or spam folder on your email account?

     

    Keep me posted!

    • V1teo's avatar
      V1teo
      New member | Level 2

      Hi Megan

       

      I am having the same problem.  I have just added no-reply~dropbox.com to my contacts.

       

      Vincent

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