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Borjusambas's avatar
Borjusambas
New member | Level 2
2 years ago

I can't access my email to get the 6 digit code to login to my account

the dropbox app asks for a security code from my email. but I forgot my email password. I only remember the login password for the Dropbox application. Please help.

account access
Dropbox Passwords
security

2 Replies

  • Borjusambas's avatar
    Borjusambas
    New member | Level 2
    2 years ago
    the dropbox app asks for a security code from my email. but I forgot my email password. I only remember the login password for the Dropbox application. Please help.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Borjusambas, thanks for messaging the Community.

     

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

     

    Keep me posted!

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