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AdemarJunior292's avatar
AdemarJunior292
Explorer | Level 4
3 years ago

I can't log in

Hi, I'm trying to log into my account, I know the Log in and Password, but when I try to log in or recover the password, you are sending a code to my email or some connected device. The problem is ...
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there AdemarJunior292 - sorry to hear you're having issues with this.

 

If you've ensured that you're looking at the correct email inbox, could you try another browser to request the password reset or to log in normally and let us know how it goes?

 

Thanks!

AdemarJunior292's avatar
AdemarJunior292
Explorer | Level 4
3 years ago
Hi Walter, I'm sure about this email, and it's not the first time I've had trouble accessing it, I've already asked for help here . I've already tried the steps you suggested, however, not even one type of email from Dropbox is arriving in my email
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey AdemarJunior292. Since nothing of the above seems to work, I’d suggest getting in touch with our support team directly. Here are the steps on how to do this. 

     

    Please send me your ticket number after that.

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