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AdemarJunior292's avatar
AdemarJunior292
Explorer | Level 4
3 years ago

I can't log in

Hi, I'm trying to log into my account, I know the Log in and Password, but when I try to log in or recover the password, you are sending a code to my email or some connected device. The problem is ...
account access
security
AdemarJunior292's avatar
AdemarJunior292
Explorer | Level 4
3 years ago
Hi Walter, I'm sure about this email, and it's not the first time I've had trouble accessing it, I've already asked for help here . I've already tried the steps you suggested, however, not even one type of email from Dropbox is arriving in my email
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey AdemarJunior292. Since nothing of the above seems to work, I’d suggest getting in touch with our support team directly. Here are the steps on how to do this. 

 

Please send me your ticket number after that.

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