Forum Discussion

Grant Henderson's avatar
Grant Henderson
New member | Level 1
2 months ago

I can't login to my account in Australia with 2FA enabled without my UK phone number

Hi Community I'm based in the UK and am currently travelling in Australia. Trying to login to my DropBox account for work. I'm using a virtual sim and don't have access to my texts for the two step...
Account Access
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
Grant Henderson wrote:

How  else can I access my account?

Without the emergency backup codes it isnt possible. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!