Need to see if your shared folder is taking up space on your dropbox šØāš»? Find out how to check here.
Forum Discussion
I can't login to my account in Australia with 2FA enabled without my UK phone number
Hi Community
I'm based in the UK and am currently travelling in Australia. Trying to login to my DropBox account for work. I'm using a virtual sim and don't have access to my texts for the two step...
Iām facing a similar issue and hope someone here can help us both. Iām currently in the Philippines, and my mobile phone was lost. The phone had my verified DITO SIM number, which I used for two-step authentication on Dropbox. Unfortunately, I canāt recover that number anymore.
Iāve already obtained a new SIM and registered it using the same ID, but Iām unsure how to access my Dropbox account and retrieve my data with this new number.
If itās possible, can I verify my identity using my Philippines ID or any other method to regain access to my data? Iām happy to provide the necessary information to prove ownership.
Any advice or suggestions would be greatly appreciated!
Thank you!"
Mark
Super User II
Super User IIIāve already obtained a new SIM and registered it using the same ID, but Iām unsure how to access my Dropbox account and retrieve my data with this new number.
You cant.
The only way to get access is via the emergency backup codes you were provided upon set up. Then once logged in you can change the numbers etc. However, without the 2FA device or recovery codes the account is almost certainly lost.
https://help.dropbox.com/account-access/issues-two-step-verification
