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Khaleddddd's avatar
Khaleddddd
New member | Level 2
2 years ago

I can't receive a code, and have forgotten my password.

I have aproblem accessing my account..i forget my password and when dropbox sends me code.. i don’t receive it on mail !?

account access
Account Settings
security

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Khaleddddd, let's jump right into this! 

     

    Are you talking about the code, when you try to reset the account's password, or about the 6-digit-security code? 

     

    Can you check your spam folder, to see if the email went there?

     

    If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.

     

    Let me know how it goes.

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