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mehwish khalid's avatar
mehwish khalid
New member | Level 1
8 months ago

I can't receive the one-time code to my linked email address.

Hi..I have an issue in my dropbox account..when i open my old dropbox account then a message appear's that dropbox sent a code to this id [removed per Community Guidelines]..my question is that how to find that code which i can put in my dropbox account?? Because i made only dropbox account not in gmail..i have store important data in this id..

account access
emails
security

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey mehwish khalid, thanks for posting on our forum. 

    To clarify, is the Gmail address you used to set up your Dropbox account an actual email address that you can access? 

    If not, you can perhaps check for the code in the Notifications section of any linked devices you may have.

    Otherwise, you won’t be able to enter that Dropbox account, I’m afraid. 

    Let me know if you need further help, though.

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