Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NIV50's avatar
NIV50
Explorer | Level 3
2 years ago

I can't sign in to Dropbox, after losing access to my email address.

I LOST ACCESS TO ACCOUNT EMAIL AND BECAUSE OF THAT I COULD NOT RECOVER THE DROPBOX ACCOUNT
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the Community, NIV50.

 

Even with no access to the linked email address, it’s still possible to enter your Dropbox account. 

 

What happens when you try to log in instead? Are you being asked for a one-time code perhaps? 

 

Let me know, and we’ll take it from there.

NIV50's avatar
NIV50
Explorer | Level 3
2 years ago
When i try to login only option is to send link to the email address
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you send me a screenshot of what you're seeing, while hiding your personal info? 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot. With no access to your linked email address or remembering your Dropbox password, I’m afraid there’s not much we can do on our end. 

         

        Is there any chance you've saved your current password somewhere else? Were you on a paid subscription or a free plan?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!