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NIV50's avatar
NIV50
Explorer | Level 3
2 years ago

I can't sign in to Dropbox, after losing access to my email address.

I LOST ACCESS TO ACCOUNT EMAIL AND BECAUSE OF THAT I COULD NOT RECOVER THE DROPBOX ACCOUNT
account access
security
NIV50's avatar
NIV50
Explorer | Level 3
2 years ago
When i try to login only option is to send link to the email address
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Can you send me a screenshot of what you're seeing, while hiding your personal info? 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot. With no access to your linked email address or remembering your Dropbox password, I’m afraid there’s not much we can do on our end. 

       

      Is there any chance you've saved your current password somewhere else? Were you on a paid subscription or a free plan?

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