Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tomdozier's avatar
tomdozier
New member | Level 2
2 months ago
Solved

I can't sign in with my Dropbox email and password; I'm only prompted to sign up.

Question or Issue I tried to sign in to my Dropbox account (online, web browser) on a new laptop.  I click  Log In and get a window that says, "Log in or sign up". URL dropbox.com/login I enter my ...
account access
emails
  • tomdozier's avatar
    tomdozier
    2 months ago

    Yes.  That is it.  But since I had NEVER signed in with the thdozier... email, it did not make sense to me to use it. 

    Since I was trying to sign in, the website should have told me that t.dozier... was not registered for signing in, rather than trying to force me to the Sign Up page. But this whole experience has taught me a lesson.  Be careful depending on dropbox, because if you have a problem, help is hard to get.  This is the poorest support of any paid online/software I have ever used. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey tomdozier, sorry to see that you're having an issue accessing your account.

The thing here is that when you try to sign in with an email address and are prompted to sign up for a new Dropbox account, it means that there's no account associated with that email address, so the page prompts you to sign up.

Isn't that what happened when you tried to sign in?

What if you request a password reset link by clicking on the "forgot password" option? Do you get the password reset email to the email address in question?

Let me know and we'll go from there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!