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I can't sign in with my Dropbox email and password; I'm only prompted to sign up.
Question or Issue I tried to sign in to my Dropbox account (online, web browser) on a new laptop. I click Log In and get a window that says, "Log in or sign up". URL dropbox.com/login I enter my ...
Yes. That is it. But since I had NEVER signed in with the thdozier... email, it did not make sense to me to use it.
Since I was trying to sign in, the website should have told me that t.dozier... was not registered for signing in, rather than trying to force me to the Sign Up page. But this whole experience has taught me a lesson. Be careful depending on dropbox, because if you have a problem, help is hard to get. This is the poorest support of any paid online/software I have ever used.
Here are the screen captures showing there is not Sign In button.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi tomdozier! Hope itâs OK if I chime in.
Since youâve already been automatically signed in to your Dropbox account on your Chrome browser, can you double check the email address you see under your General tab there? Is it the Comcast email address that you see, or the Gmail one?
From what I could see in your screenshots (prior to removing your private info), there were two email addresses showing, so I'd like to make sure that you've been automatically logged in to the correct Dropbox account.
As for the error message you keep receiving for your Comcast email address, is there any chance at all that youâve been invited to a separate Dropbox team with that email?
Let me know what you find, and weâll take it from there.
