Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I can't sign in with my Dropbox email and password; I'm only prompted to sign up.
Question or Issue I tried to sign in to my Dropbox account (online, web browser) on a new laptop. I click Log In and get a window that says, "Log in or sign up". URL dropbox.com/login I enter my ...
Yes. That is it. But since I had NEVER signed in with the thdozier... email, it did not make sense to me to use it.
Since I was trying to sign in, the website should have told me that t.dozier... was not registered for signing in, rather than trying to force me to the Sign Up page. But this whole experience has taught me a lesson. Be careful depending on dropbox, because if you have a problem, help is hard to get. This is the poorest support of any paid online/software I have ever used.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi there, tomdozier let me jump in!
Keep in mind that since we're on a public forum it'd be wise to not share publicly your personal info such as email addresses.
Now, I think I know what the culprit here might be. Based on what you mentioned, you can sign in using your Gmail account, but says that the email is already taken then prompts you to create a new account when using your comcast email address.
Have you checked to make sure you're not using your comcast email address as a secondary email to your Gmail one?
If that's the case take into account that you will not be able to sign in via a secondary email. You can always remove it from your account, and create a new Dropbox account with your Comcast address.
I'll be waiting for your updates!
Yes. That is it. But since I had NEVER signed in with the thdozier... email, it did not make sense to me to use it.
Since I was trying to sign in, the website should have told me that t.dozier... was not registered for signing in, rather than trying to force me to the Sign Up page. But this whole experience has taught me a lesson. Be careful depending on dropbox, because if you have a problem, help is hard to get. This is the poorest support of any paid online/software I have ever used.
- Megan
Hey tomdozier!
Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, let me know.
If you need something else, please let me know and I will be more than happy to help every step of the way.
