Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

mushanga's avatar
mushanga
Explorer | Level 3
2 years ago
Solved

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,   I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords w...
Dropbox Passwords
iOS
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi mushanga ,

 

Thanks for reaching out to us. 

 

Quick question are you only using the app on this phone? Or have you used it on other phones too . 

 

Just trying to get a better idea to help you out.

  • mushanga's avatar
    mushanga
    Explorer | Level 3
    2 years ago

    Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

     

    Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me too, mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. 

       

      Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

      • mushanga's avatar
        mushanga
        Explorer | Level 3
        2 years ago

        Hi Nancy - yes I am able to use the Passwords browser extension on my Mac Studio in Safari without any issues.

         

        I noticed in my Dropbox online security settings that my Mac Studio is listed as a device alongside 'Safari Mac OS' - shouldn't these be treated as one as it's the browser on the device?

         

        Thanks

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!