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mushanga's avatar
mushanga
Explorer | Level 3
2 years ago
Solved

I can't use Dropbox Passwords on iOS - it keeps asking me to upgrade to Plus first.

Hi,   I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords w...
Dropbox Passwords
iOS
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi mushanga ,

 

Thanks for reaching out to us. 

 

Quick question are you only using the app on this phone? Or have you used it on other phones too . 

 

Just trying to get a better idea to help you out.

mushanga's avatar
mushanga
Explorer | Level 3
2 years ago

Hi. That is correct - this is the only phone I am using the Passwords app on. I also use it in the Safari browser on my Mac.

 

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, mushanga! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. 

     

    Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

    • mushanga's avatar
      mushanga
      Explorer | Level 3
      2 years ago

      Hi Nancy - yes I am able to use the Passwords browser extension on my Mac Studio in Safari without any issues.

       

      I noticed in my Dropbox online security settings that my Mac Studio is listed as a device alongside 'Safari Mac OS' - shouldn't these be treated as one as it's the browser on the device?

       

      Thanks

      • mushanga's avatar
        mushanga
        Explorer | Level 3
        2 years ago

        I think I have resolved the issue - I noticed I was using the Passwords browser extension on a 3rd device (MacBook Air) in both Safari and Chrome browsers. I have removed those entries and can now use the Passwords app on my iPhone.

         

        My question is - does each browser sign-in count as a single device? Or does signing into multiple browsers on one device still count as one device? If the latter, shouldn't I be able to use my Mac Studio, iPhone and MacBook Air all at the same time as this does not exceed the 3 devices maximum limit?

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