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blumesonne's avatar
blumesonne
New member | Level 2
12 months ago

I didn't receive password reset email and 6 digit code

I didn't receive password reset email and 6 digit code, please help, thanks.

I've already created a support-email but didn't receive any response.

There is nothing in the junk folder and I have already saved the email address as a contact, unfortunately no improvement.

It is urgent. Thank you for your support.

account access
security

2 Replies

  • blumesonne's avatar
    blumesonne
    New member | Level 2
    12 months ago

    I didn't receive password reset email and 6 digit code, please help, thanks.

    I've already created a support-email but didn't receive any response.

    There is nothing in the junk folder and I have already saved the email address as a contact, unfortunately no improvement.

    It is urgent. Thank you for your support.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi there blumesonne - sorry to hear about this.

     

    Could you please let us know your ticket ID so that we can look it up in our system?

     

    Thanks!

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