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Forum Discussion
Solved
I get an "email taken" error for an email address that's no longer linked to a Dropbox account.
Device
Acer Swift X
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
(200.4.7123 - found in app settings or About section)
Dropbox Plan
Basic
I intend to change my email address soon, but couldn't find how to do it, so I created a new Dropbox for the new email [...]. Intending to somehow transfer all my files. Setting this up, I discovered Settings->General->Change email.
So I went back to my original Dropbox [...] and tried to change that. Of course, it could not because one already existed.
I therefore went back to the [...] Dropbox and successfully deleted it. Or so I thought.
Unfortunately, attempting to change the email on the original [...] Dropbox fails saying that email address is already taken.
My fault, I know. But any ideas?
[personal details removed per Community Guidelines]
Awesome. Please check your email address and reply to my message, when you see it, javalava54.
18 Replies
- Nancy
Dropbox Community Moderator
That's lovely, javalava54! If anything else comes up, I'll be right here.
Not sure why or how, but my Dropbox now uses my Gmail address, so I am free to dispense with the old one.
Thank you so much!
- Nancy
Awesome. Please check your email address and reply to my message, when you see it, javalava54.
Yes, I have that
- Nancy
Hey javalava54, sorry for jumping in.
Do you have direct access to the email address that’s linked to your Community profile on the forum?
If yes, I can log a ticket for you and investigate this internally.
Let me know.
OK, so I have deleted a Dropbox accessed using "sign in with Google", giving it a computer generated password, then deleting it (Firefox supplied the password)
Has that .gmail.com account gone now?
Only the .uk account has any files
There has been some confusion between a "sign in with Google" account and possibly another with the same email address buy uses password access. Might that be it? I am very confused 🙃
What should I do about that?
Is that the Gmail.com address?
