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Just East 18's avatar
Just East 18
New member | Level 2
11 months ago

I have 2 step verification added, but no access to email

2 step verification added with no access to email

Account Access
Security
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Just East 18, thanks for messaging the Community.

     

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. https://www.dropbox.com/support/sign-in-issues

    From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

     

    Keep me updated with any progress!

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