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I logged into my account and it created a new one, so I can't access my existing account
My workplace has a Dropbox that we have used for years, I am the person who has had access to it and managed it the past year and a half. I last logged in on March 28th of this year. Today, I went to...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey user46, sorry to jump in here.
Was your account previously a member of a Dropbox Business team perhaps?
Could it be that the admin of that team removed you from it, thus also deleting your account?
Because only if the previous account was deleted, would you be able to create a new account under the same email address.
It was not part of a Dropbox Business team - it was the only email linked to the account.
The new account is what's confusing me, because there shouldn't be a way the account was deleted unless I deleted it (which I did not), and the files still being viewable through previously shared links makes me think the account still exists. But then I don't know why it didn't recognize my email as having an account.
- Hannah
Are you positive that the folder you shared through a link, was created by you, in your account?
Yes, I did it just over 2 weeks ago and remember it clearly. The reason I have the link still is because I went through the "sent" box in my email and found the email where I sent it to people.
- Nancy
Hi again, user46! In this case, the Dropbox account should still be active indeed, as otherwise you’d be getting an error when opening the shared link.
If you double check your email address, do you see any other recent emails from Dropbox there? Anything at all that will enlighten what may have happened?
