Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SliderUK's avatar
SliderUK
Explorer | Level 3
2 years ago

I received some suspicious Dropbox Support questions in a reply

Hi   We have had an issue with an account being compromised and have contacted dropbox support. They have a comeback via email with a list of questions which look suspicious to me and wanted to c...
security
SliderUK's avatar
SliderUK
Explorer | Level 3
2 years ago

Hi thanks for your reply.

 

Having been victim of an attack, asking for specific information like, payment details (not sure why you would want first 6 and then request the last 4 accompanied by a billing post code), IP addresses and details of contacts seem suspect. Not sure what the community thinks?

 

Anyway the ticket is #23410699

 

Thanks

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The details are requested in order to locate the account in question and verify it on our end. 

 

I can see that the ticket is valid on our system. If you're willing to provide any additional information, please reply to that email from the support team.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!