Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester  here!

Forum Discussion

trincopiteco rio's avatar
trincopiteco rio
Explorer | Level 3
2 years ago

I urgently want to understand if my account has been hacked

Buongiorno vorrei sapere se il mio account è stato violato qual è il supporto in italiano dove poter scrivere grazie

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Ciao trincopiteco rio, benvenuto nella nostra Community.

     

    Cosa ti fa credere che il tuo account sia stato violato?

     

    Se vai alla tua pagina di sicurezza, vedi sessioni web o dispositivi sconosciuti collegati al tuo account?

     

    In tal caso, ti suggerisco di fare clic sul cestino accanto a loro per eliminarli.

     

    Da quella pagina puoi anche reimpostare la tua password, per assicurarti che il tuo account sia sicuro.

     

    Fammi sapere se hai bisogno di qualcos'altro!

     

    ---------

     

    Hey trincopiteco rio, welcome to our Community.

     

    What makes you believe that your account has been hacked?

     

    If you go to your security page, do you see any unknown web sessions or devices linked to your account?

     

    If so, I would suggest that you click on the trash can next to them to delete them.

     

    From that page you can also reset your password, to make sure that your account is secure.

     

    Let me know if you need anything else!

  • trincopiteco rio's avatar
    trincopiteco rio
    Explorer | Level 3
    2 years ago

    Exactly I went but there are no devices or IPs other than mine but I also had remote controls active I think see attachment. I don't understand if these have been accessed without my knowledge even though I had two-factor control, is there anyone who can investigate technically? I was hacked money unfortunately

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you have some sort of indication that your account has been subject to unauthorized activity?

     

    Did you receive some kind of email or notification?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!