Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
I used to have an account with an old email address, but now I can't log in.
Good afternoon, I hope someone can help me: I had a Dropbox account a few years ago with another provider, now I can no longer log in to Dropbox because I have a different email address, does anyone know a solution?
2 Replies
- Megan
Dropbox Community Moderator
Hi Bart van Oostrum, thanks for posting here!
Things aren't looking very bright, since you have no access to the email linked to your Dropbox account.
One of the first things I'd personally check, would be if there are any connected devices, that might still be linked to the account. That way you can download your files from there, and then create a new Dropbox account.
Has it been more than 12 months perhaps since the last time you signed in?
I'd also suggest that you reach out to your email provider, to see if they can re-create that email for you.
Let me know more, and we'll take it from there!
- Rich
Super User II
I can no longer log in to Dropbox because I have a different email address, does anyone know a solution?
You can try contacting Support, but without access to the original email account, you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
https://help.dropbox.com/account-access/lost-email-access
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
