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I want to delete my business account, but I don't have access to the email to login
I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?
Hey tah1, thanks for reaching out.
I'm afraid that if you cannot login and access your account, you won't be able to delete it.
If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.
As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?
16 Replies
Hi Megan,
I would like to do both. I would like to stop being charged for an account I no longer have access to.
- Megan
Dropbox Community Moderator
Hi sam92, we can help with the cancellation, but most likely won't be able to do much in deleting the account since we can't do it on our end.
You'd need to have access to delete an account.
As for the charge, can I send you an email in order for us to investigate further, since I'd need some account-specific info?
- Yes, that would be good thank you
Hello,
I did not get my problem resolved yet and could no longer reply to the email. Would I be able to have help with this again?
Thanks
- Megan
Hey there, sam92
It sounds like our ticket might have been automatically closed, especially if you took longer to reply back.
In this case, can you try to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
