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Forum Discussion
Id
Help pls. When i want to open dropbox, i put in userid and pasword. Than dropbox sent me a securitycode to confirm. BUT it keeps on sending it to an old email adres that i dont use anymore and that doesnot excists anymore. How can i change it to my correct email so i can re open dropbox
- Rich
Super User II
RonRoos wrote:
BUT it keeps on sending it to an old email adres that i dont use anymore and that doesnot excists anymore.You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
