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Yvettemriv's avatar
Yvettemriv
New member | Level 2
9 months ago

I'm not getting the email verification on my new account, why?

Hello I just created my account, and I have been trying to receive a confirmation email for my email address but it doesnt appear, I already deleted the cookies, added the dropbox address to my contacts and checked spam and there is nothing. 

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Yvettemriv, thanks for bringing this to our attention.

     

    Are you using a public email provider, or a business email domain for your Dropbox account email?

     

    This will help me to assist further!

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