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I'm not receiving the one-time security code on my email
I have login on my account but its asking me a one time code now - I input my username and password and it says one time code is sent to my email. But I am not getting any code, I've tried and waited many times and also added the no reply email on my contacts and it still did not fixed the issue
PLEASE HELP!
10 Replies
- Hannah
Dropbox Staff
Hi there, welski, sorry to hear that.
Have you also checked your spam folder in case the email ended up there?
If not, try to see if you can bypass the process by resetting your password.
Let me know how it goes.
I tried it and waiting for 10 minutes but I still not receiving the one time code
- Hannah
Thanks for the update, welski.
In that case, I would suggest that you reach out to our support team directly; they should be able to help you get to the bottom of this faster.
To do that, open a private browsing/incognito window and while you're not signed in to your Dropbox account, go to this page.
Fill out the form, submit it and let us know when you have your ticket number.
