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I'm not receiving the password reset email to login to my account.
I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files. I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way.
Any help would be appreciated. Thank you.
4 Replies
- Megan
Dropbox Staff
Hi jacki1924, thanks for bringing this to our attention.
Do you have any other devices connected to your account?
If not, then may I reach out via email to have a further look into this internally?
Let me know and I'll use the email address that's connected to your profile here, on our Community. Thanks!
I have only been using Dropbox desktop on my PC. Please contact me at [email removed as per Community Guidelines]
The paid account is under removed
DROPBOX removed 07/27 PURCHASE DROPBOX.COM CA $119.88
Thank you for your assistance.
I paid for the account through 7/27/2025 and now that it has been removed I can't access all my files. I do not consider this issue resolved. If I can't access my files then I will never you use Dropbox again and will advise anyone else not to use it. I would also insist on a probabed reimbursement.
