I'm trying to gain access to my deceased father's Dropbox account

Hi there,

This is an issue I have been trying to resolve for some time now.
I am trying to gain access to my deceased Dads Dropbox account.

Previously these tickets were raised with Dropbox Support:

Ticket 23608076 and 23006764

 

I understand certain documents are required. These are what we have:

• The full name of the deceased person and the email address associated with their Dropbox account
• Your name, mailing address, email address, and relationship to the deceased person
• A photocopy of your government-issued ID
• A photocopy of the death certificate
• Documentation or other evidence linking the email address(es) to your father.

Unfortunately we don't have these documents

• A court order that specifies your authority to receive access to the Dropbox account
• A copy of your father's Will, Trust, Power of Attorney, or other record evidencing their consent to disclosure of the content of electronic communications.

Is there any other way, or any other documentation we can get to help us with this process please? It is so important that we gain access to these memories again and your co-operation would be much appreciated, thank you.

Sarah