We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

BMR-HCSD's avatar
BMR-HCSD
New member | Level 1
8 months ago

I'm trying to submit a support form for a compromised account, but it throws an error.

Continually receiving error on Compromised Account form:

"We couldn't submit your request at this time, please try again later."

Tried on multiple browsers, multiple devices, and Cleared Cache/Cookies.

---

Received information about account email being changed and need to get in contact with Dropbox support. 

security

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Sorry to hear that, BMR-HCSD.

    Can you try from a private browsing/incognito window, to see if you get a different behavior?

    If not, let us know, so we can contact you directly.

    Thanks.

  • BMR-HCSD's avatar
    BMR-HCSD
    New member | Level 1
    8 months ago

    I have tried with Edge's InPrivate browser and Chrome's Incognito browser, neither allowed the form to be submitted, giving the same error.

    Hannah 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for giving it a go, BMR-HCSD. Can we go ahead and log a ticket for you to the email address you see here?

  • BMR-HCSD's avatar
    BMR-HCSD
    New member | Level 1
    8 months ago

    Yes, that email is correct; I look forward to your email.

    NancyThank you so much!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    No problem, BMR-HCSD! Please reply to my email, when you see it, with more details on the issue you’re having and we’ll take it from there.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!