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Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
122 Replies
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- I’d appreciate it if we were able to forward this email to Dropbox support and/or confirm it was actually sent from the Dropbox team. A preview of the link looks as though there’s a redirect happening in the URL that leads to a sign in page- even though I’m signed in already. In the meantime, leaving this as issue marked as “Accepted Solution” is misleading and a potential security risk.
I have also received this email in the last hour... same text and no file when I log in to Dropbox.
Received the same email a few hours ago.
My google search brought me here as i was concerned it was a scam - no new files in my dropbox.
Very odd...
Okay, so I got the exact same email (Aug 24, 7:04pm Eastern) and that's how I've ended up here. How is there an email where the staff's answer is that it's both a totally legitimate Dropbox email AND a scam that we shouldn't click on? This is why we need to be able to be able to contact support. I didn't even know that I couldn't send an email or chat with a bot without paying for one of the premium plans at this point. It's absurd with the amount of our data the company has. This is really when you know to leave-- there's no way to contact someone about problems, and no way to tell problems from everything going as planned. And if it was a scam, since we're not subscribers, how could we even report it? Yeeeah.
Same exact email for me, no new files.
I received a message from Dropbox 0316 BST reading (italics added) -
Hi Adrian,
Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!There is no new shared file, just one I knew about from months ago. What am I missing? Is there a technical thing I'm not picking up on (I'm a relatively unsophisticated user but have used Dropbox pretty often over years)? Was it a way for Dropbox to encourage me to use their services and pay for a subscription? Other?
Thanks!
- Exact same email here I accessed Dropbox independently (i.e. without using the link in the email) and there was nothing there.
I've got the same message, would like to know if this is phising?
Same here. Judging by your comments, it's definitely a glitch, a weird glitch.
- I’ve also received it
