Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
122 Replies
Replies have been turned off for this discussion
I received the same email but it looked fishy to me because normally it says who sent the files. I logged in to my account & there were no new documents shared with me.
- I received it also. Took me to a folder I thought I had deleted and shared with someone I hadn’t communicated with in years. Didn’t look for the file, unshared and deleted folder straight up.
I received an email from no-reply@em-s.dropbox.com that said I had a shared file waiting for me. Has anyone else gotten this? Is this a valid email address from Dropbox?
- Megan
Dropbox Community Moderator
I received an email form no-reply@em-s.dropbox.com advising me a file shared with me. I was not expecting any files, I have no idea who is sharing files with me. How do I make sure it is not a malicious link?
So if emails from "no-reply@em-s.dropbox.com" are from a valid address, why does it seem like so many people are getting bogus emails from it?
I also had one this morning and immediately did not trust it. The subject was "Files shared with you." I didn't trust it because it didn't tell me who shared files with me, like it normally does. I logged into my account and, sure enough, as I suspected, there were no new files shared with me.
From this experience and reading other replies, my hunch is to ignore anything from "em-s.dropbox.com." All my legitimate emails from Dropbox come from "dropbox.com."
- Megan
Hey everyone!
A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.
We'll update you once we have further info, thanks!
- Megan
Hey everyone!
A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.
We'll update you once we have further info, thanks!
- Sam DBX
Community Manager
Hi all,
Just to let you know that our team is investigating these reports, and we'll share the updates here soon.
Thank you,
Sam
