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Forum Discussion
Issue logging in and payment taken, but account is not upgraded
Can somebody please help me as I’m having issues logging in and no contact support available on phone
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me as well, Robertuk.
There’s a possibility you have a second Dropbox account under a different email address that has been upgraded instead.
Do you see a 12-digit transaction ID in your bank statement, when opening your Dropbox charges? If yes, please insert it here, and compare the email address you’ll see with the one showing here. Are they the same?
If not, you'll need to sign in to Dropbox with the correct email address to access your subscription.
Hi
No transaction I’d - no, it’s going to take 999 every month of my card and I don’t know where it’s going or what it’s going for, I actually want the upgrade on my proper Dropbox. I don’t know where this has gone wrong, is it possible to speak to somebody on the phone please?
No transaction I’d - no, it’s going to take 999 every month of my card and I don’t know where it’s going or what it’s going for, I actually want the upgrade on my proper Dropbox. I don’t know where this has gone wrong, is it possible to speak to somebody on the phone please?
- Hannah
Hey Robert, unfortunately phone support is currently available to our Dropbox Business admin accounts, but you should be able to log a ticket to our support team.
Open this link from a private browsing/incognito window, insert your info and submit your request.
Once you have the ticket number, please send it along here as well.
