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Robertuk's avatar
Robertuk
Explorer | Level 3
3 years ago

Issue logging in and payment taken, but account is not upgraded

Can somebody please help me as I’m having issues logging in and no contact support available on phone
account access
Robertuk's avatar
Robertuk
Explorer | Level 3
3 years ago
Hi

No transaction I’d - no, it’s going to take 999 every month of my card and I don’t know where it’s going or what it’s going for, I actually want the upgrade on my proper Dropbox. I don’t know where this has gone wrong, is it possible to speak to somebody on the phone please?
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Robert, unfortunately phone support is currently available to our Dropbox Business admin accounts, but you should be able to log a ticket to our support team.

 

Open this link from a private browsing/incognito window, insert your info and submit your request.

 

Once you have the ticket number, please send it along here as well.

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