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teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

mvl's avatar
mvl
Helpful | Level 5
8 years ago

I am having the same problem, but I am on Mac OS X 10.11.6 (El Capitan).

 

Dropbox had worked just fine till last Thursday.

I cannot open the Dropbox app anymore. The Dropbox icon has disappeared from the menu bar.

It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes. 

 

Could it be possible that the problem is caused by the latest security update of Mac OS X (2018-003)? The problems with the Dropbox desktop app have started since I installed the update. 

 

Has anyone else, who is facing problems with the Dropbox app, installed the latest Mac OS X update?

 

Djm197209's avatar
Djm197209
Explorer | Level 3
8 years ago

I've had the same problem since installing the security update 2018-003.  I'm operating macOS Sierra, v. 10.12.6.  I was in touch this morning with technical support and now have a ticket going.   Will keep you posted if/when I have a response...

  • Lumeda's avatar
    Lumeda
    New member | Level 2
    8 years ago

    Same issue with mine. Mac OS X El Capitan v. 10.11.6. Was working until last Thursday 6/21. Tried uninstalling and reinstalling with no luck.

      • niko321's avatar
        niko321
        Explorer | Level 4
        8 years ago

        Thank you so much for this link! worked for me two!! So happy right now.

  • Djm197209's avatar
    Djm197209
    Explorer | Level 3
    8 years ago

    Hello,

     

    I've received the following assistance from Dropbox Support that appears to have solved the issue.  I'm posting the relevant portion of the email I received yesterday.  

     

     

    Luke, Jun 26, 6:37 AM PDT:
    Hi there,

    The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.

    If you would like, you can download this version of the Dropbox desktop application from the following link:

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928

    If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward.

    Please let me know if the issue persists after installing this version.

    Thank you.

    Regards,
    Luke
    • Lucio's avatar
      Lucio
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      That's good to know. It seems that's the same version I shared. We'll also deploy the fix soon to the stable branch so you can expect it there as well. Thanks everyone for reporting again!

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