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teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

Djm197209's avatar
Djm197209
Explorer | Level 3
8 years ago

I've had the same problem since installing the security update 2018-003.  I'm operating macOS Sierra, v. 10.12.6.  I was in touch this morning with technical support and now have a ticket going.   Will keep you posted if/when I have a response...

Djm197209's avatar
Djm197209
Explorer | Level 3
8 years ago

Hello,

 

I've received the following assistance from Dropbox Support that appears to have solved the issue.  I'm posting the relevant portion of the email I received yesterday.  

 

 

Luke, Jun 26, 6:37 AM PDT:
Hi there,

The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.

If you would like, you can download this version of the Dropbox desktop application from the following link:

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928

If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward.

Please let me know if the issue persists after installing this version.

Thank you.

Regards,
Luke
  • Lucio's avatar
    Lucio
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    That's good to know. It seems that's the same version I shared. We'll also deploy the fix soon to the stable branch so you can expect it there as well. Thanks everyone for reporting again!

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