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teranisi's avatar
teranisi
Explorer | Level 4
8 years ago
Solved

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan).

When I run following command on a terminal,

 

$ /Applications/Dropbox.app/Contents/MacOS/Dropbox

 

many messages are listed, and after a while, it stops as follows.

 

..... dropbox: thread d0eb58 is not a python thread

Segmentation fault: 11

 

The version is the latest version which I downloaded from the site today.

 

Any suggestions?

desktop
security
Team admin
  • Lucio's avatar
    Lucio
    8 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

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  • sbonaretti's avatar
    sbonaretti
    Explorer | Level 4
    8 years ago

    Hi! I have just updated to Sierra, and Dropbox works!!! Thanks so much!!! :)))

  • Djm197209's avatar
    Djm197209
    Explorer | Level 3
    8 years ago

    I've had the same problem since installing the security update 2018-003.  I'm operating macOS Sierra, v. 10.12.6.  I was in touch this morning with technical support and now have a ticket going.   Will keep you posted if/when I have a response...

  • Lumeda's avatar
    Lumeda
    New member | Level 2
    8 years ago

    Same issue with mine. Mac OS X El Capitan v. 10.11.6. Was working until last Thursday 6/21. Tried uninstalling and reinstalling with no luck.

  • k0t2004's avatar
    k0t2004
    Helpful | Level 5
    8 years ago

    They have released a 53.3.65 beta version and it fixes all the isues. Try installing it.

  • mvl's avatar
    mvl
    Helpful | Level 5
    8 years ago
    I have installed the beta (53.3.65) on my MacBook Pro (Mac OS X 10.11.6 El Capitan). 
    My Dropbox desktop app is running again.
     
    No crashes. Problem solved.
  • niko321's avatar
    niko321
    Explorer | Level 4
    8 years ago

    Thank you so much for this link! worked for me two!! So happy right now.

  • Tamere's avatar
    Tamere
    Explorer | Level 4
    8 years ago

    Thank you ! You saved my life, it works very well ;)

  • Thanks's avatar
    Thanks
    New member | Level 2
    8 years ago

    Thanks man! you saved my life :)

  • bwa's avatar
    bwa
    Explorer | Level 3
    8 years ago

    Oh man - Best day ever!!!

    Thanks wrote:

    Thanks man! you saved my life :)

     

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