I've been billed for an account I can't access - how to get in contact with the support team?

Welcome aboard the Community, HannaE, and I’m sorry to hear about this. 

To have a clear image of the issue, what happens exactly when trying to sign in to your paid Dropbox account? 

I’ll be able to further help this way.

Thanks for reaching out. I cant sign in to my paid account, since it is probably connected to an old e-mail. That is why I am trying to reach out to you - I need to find out which account you are charging me for. Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage. I feels like I am stuck in limbo here

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HannaE wrote:

Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage.

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What does the entry look like on your statement? Does it mention Apple or Google, or only Dropbox?

only dropbox

Hey HannaE, in this case can I send you an email in order for us to have a closer look into this?

I am having the  same issue. Every time I try to log in to my account, either it doesn't recognize my email or doesn't accept my password. It keeps sending me to a basic plan when I have a dropbox plus account and can't get to it! How did you ever get anyone to help you???

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Laura S wrote:

It keeps sending me to a basic plan when I have a dropbox plus account and can't get to it!

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You likely have more than one account. First, use the credit card charge lookup tool to identify the account you're being charged for. If you're still unable to sign in to the correct account, contact Dropbox Support directly.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues