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HannaE's avatar
HannaE
Explorer | Level 3
2 years ago

I've been billed for an account I can't access - how to get in contact with the support team?

Hi,    I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? It feels like I am stuck in limbo at the dropbox webpage...
account access
HannaE's avatar
HannaE
Explorer | Level 3
2 years ago

Thanks for reaching out. I cant sign in to my paid account, since it is probably connected to an old e-mail. That is why I am trying to reach out to you - I need to find out which account you are charging me for. Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage. I feels like I am stuck in limbo here

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
HannaE wrote:

Since I can´t log in I can´t se the bill, and since the 12 digit code doesn´t show on my bank account I can´t search for it on your webpage.

What does the entry look like on your statement? Does it mention Apple or Google, or only Dropbox?

  • HannaE's avatar
    HannaE
    Explorer | Level 3
    2 years ago

    only dropbox

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey HannaE, in this case can I send you an email in order for us to have a closer look into this?

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