Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Popatrick's avatar
Popatrick
New member | Level 2
2 years ago

Keep getting one-time code to inactive email address

I have an account with dropbox but it was set up with an e-mail address that has since been deactivated. This is a work e-mail that I no longer have access to. I have a subscription on this account but cannot get into it as every time I try to login, it sends a verification code to the deactivated e-mail address. How can I get into my account?

account access
security

1 Reply

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Popatrick! Thanks for posting about this here. 

     

    Do you currently have any devices that are still logged in to this Dropbox account? If yes, please check their notifications. The one-time code can be found there, as well. 

     

    If not, I’d suggest getting in touch with our support team directly (here are the steps to do this). Please send me your ticket number afterwards.

     

    Let me know once you’ve got more updates.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!