Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Rich K's avatar
Rich K
Explorer | Level 3
2 years ago

Login Difficulty due to 2FA (can't access email)

I have a DropBox Plus Account that my credit card is being billed for at $11.99 per month. It is set-up with two factor authentication, with the access code being sent to my prior work email. I c...
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can also share your ticket ID with us so that we can look it up in our system if needed Rich K 

 

Thanks for keeping me in the loop too!

Rich K's avatar
Rich K
Explorer | Level 3
2 years ago

Walter,

It is - Ticket #23380480.

Regards

Rich

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number Rich K 

     

    I was able to locate it in our system and passed your comments on. 

     

    A member from the team will be getting back to you soon, but please let us know if you have anything else to ask or add in the meantime. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!