One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
EnEm1
2 years agoNew member | Level 2
Lost access - not good... but if we can't access the data, we need to get the account deleted.
We have an old DropBox account, migrated to a new DropBox set up somewhile ago. There may be some lingering folders/files that were not migrated. These are not important, even though good governance says we should review them before deleting them for good.
Here is the problem. The 2FA that was actively used when the account was in daily use has now been lost, and the emergency codes are not anywhere to be found. I understand that DropBox will not help us to regain access. I appreciate the reasons for this (even though I don't agree with them). We now need this account to be permanently deleted and before contacting support, I wonder if there is any guidance or experience from the community. I am expecting to have an uphill battle getting this deleted. Hopefully I am proved wrong.
EnEm
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!