We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Lost access to email account, cannot login to Dropbox. Help!
I've been a Dropbox sub for ten years. My domain expired and I lost access to my email.. some company bought my domain name and is asking $3500 for me to buy it back! I can't afford nor will do that. The email address to that domain was my Dropbox login and I cannot login due to Dropbox asking me to verify through that email address.
How do I fix this please!
6 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi dcharles, thanks for bringing this to our attention.
In general, to access a Dropbox account you would need access to the email address itself. Without access to the email, it wouldn't be possible to verify your account details.
You could try getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to enter the an email address you can access.
Keep me updated with details.
I've done that. Could you expedite or flag it please? Thanks
- Jay
Do you have the ticket ID from the automated email response when you contacted the team?
- I’ve forgot my email and password of Dropbox only remember my recovery number or email
- Rich
Super User II
Kainat sheikh wrote:
I’ve forgot my email and password of Dropbox only remember my recovery number or emailIf you've forgotten your password you can reset it, but you'll need to know the email address that you used for the account. There's no way for anyone here to tell you what email address you used. Your best option is to search all of your mail accounts for messages from Dropbox.
