Forum Discussion

sklim's avatar
sklim
New member | Level 2
2 years ago

lost dropbox account

I put all of my files into my dropbox on my computer that I was getting rid of. I wiped that computer clean and got rid of it.....now I have no idea where the dropbox account is with all of my files. I'm worried it could possibly be under an old work email that I no longer use or have access to. Thus far I can't find it on any of my current email addresses. Is there a way to find it? 

 

All of my photos and important files are there...hoping it can be recovered. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    sklim wrote:

    ... I have no idea where the dropbox account is with all of my files. I'm worried it could possibly be under an old work email that I no longer use or have access to. Thus far I can't find it on any of my current email addresses. Is there a way to find it? 


    You would need to know the email address you used to create the Dropbox account. If it's a paid account, you could use the credit card charge lookup tool to identify the account you're being charged for.

     

    If you believe it was created with the old work email and you still know the password, you may be able to sign in to the account anyway, as long as it doesn't prompt for a one-time security code (which would be sent to the email you no longer have access to).