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Dawan's avatar
Dawan
Explorer | Level 3
2 years ago

My email is incorrect, so I can't receive the security code.

I put a wrong email on my dropbox [email removed as per Community Guidelines] and i used that account and there are many important things on that account. When a want to connect it says that i need a number they sending me on my email but my email is .XOM and not .COM its just a mistake can someone help plz 🥹

5 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dawan, let's jump right into this! 

     

    I can't make any promises on this, but I want to help as much as possible. 

     

    However, since I want to protect your private data, I think it'd be a better idea to send you an email, in order for us to have a closer look into this. 

     

    Would that be okay? 

     

    Let me know! 

  • Dawan's avatar
    Dawan
    Explorer | Level 3
    2 years ago
    Yes lets go ! (Dawan 2 is me btw)
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dawan 2, happy Monday! 

     

    I just sent you an email, I'll see you there!

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hello Dawan 2 
    Helen from Dropbox here. 

    Just jumping in on this! I have replied to your email with some instructions and we'll go from there. 

     Looking forward to helping you further! 
     
    Best regards, 
    Helen 
    The Dropbox Team



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