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Arudd's avatar
Arudd
New member | Level 2
2 years ago

No longer have access to email for code, can't log in

I no longer have access to the email associated with my Dropbox that I paid unlimited storage for. I have reached out for help/support many times and only get articles to read, which do not help. I was suggested to contact to have the email reinstated but that is not possible. I'm very upset that I have lost years of work, documents, pictures etc. and money on housing items that no one can help with. Anyone have any insight or actual help?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Arudd wrote:

    I no longer have access to the email associated with my Dropbox that I paid unlimited storage for.


    Without access to the email address it's unlikely that you can gain access to the Dropbox account again.

     

     

    If it's a paid account, you can contact Support and they can help cancel the subscription so your no longer charged. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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