We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Pasx1's avatar
Pasx1
Explorer | Level 3
2 years ago

Not receiving 6 digit code

I have been trying to access my dropbox and have not received any 6 digit access code email.

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.

Need help, please.

Thanks.

account access
security

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to see that you're having this issue, Pasx1.

     

    Have you also checked your spam folder, to see if the email ended up there?

     

    If not, try resetting your Dropbox password, to see if that helps.

     

    Keep me posted.

  • Pasx1's avatar
    Pasx1
    Explorer | Level 3
    2 years ago

    I have already tried everything.

    I can't receive email from dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see. In that case, can we send you an email, so we can take a closer look?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!