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sarahb0092's avatar
sarahb0092
New member | Level 2
2 years ago

Not receiving Security Codes via email

Hey, I'm not receiving the security codes to my designated dropbox account.  Anytime I press "resend code" it still wont send to my email.  I need to be able to sign into my account and currently...
account access
Dropbox Basic
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, sarahb0092.

 

Have you checked your spam folder, to see if the email went there?

 

If not, try adding no-reply@dropbox.com to your email contacts and then try again.

 

Let me know how it goes!

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